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POLICIES.

The purpose of this page is to familiarise guests with the Terms & Conditions operated by The Brewery Yard Club. We urge all guests to read through the contents and know that, by visiting our bar or by attending free/ ticketed events at The Brewery Yard Club, you signify agreement to the following terms and conditions:

Venue/event admission and etiquette

  1. The staff reserve the right to deny, refuse service or admittance and ejection of any guest(s) at any time and without any reason, explanation or prejudice.
     

  2. No refunds will be offered to customers who are refused entry or ejected from the venue on grounds of the venue license. We will not eject customers without good cause or reason.
     

  3. Guests under 18 years old are not permitted to consume alcohol on the premises.
     

  4. We reserve the right to request photographic identification (valid UK driving license or passport) at any time for age verification purposes. For events labelled ‘18+’, failure to prove you’re of age if required will lead to your tickets being void, with no refund granted.
     

  5. The consumption of third-party food and beverages anywhere within the premises is strictly forbidden. However, if you require a birthday cake to be presented, this can be arranged in advance with us.
     

  6. We have a zero-tolerance policy for the use or possession of drugs on the premises. Security searches may be carried out from time to time on persons entering. 
     

  7. Smoking and vaping are not permitted in the venue. Offenders will be ejected without a refund on event tickets.
     

  8. We welcome well-behaved dogs in our bar but ask that you don’t bring them to ticketed event nights unless they’re guidance dogs. You may be refused entry/ asked to use the outdoor seating area if your dog displays antisocial behaviour, is disrupting other guests or if you have more than two dogs with you.  Please, no dogs on the furniture.
     

  9. Persons with photosensitive epilepsy should be advised that strobe lighting may be used during some performances, please check with the venue prior to an event.
     

  10. The Brewery Yard Club reserves the right to make use of technologies such as CCTV, till reports, emails, call recordings etc for the purpose of investigation and outcomes.
     

  11. The Brewery Yard Club accepts the following methods of payment: Visa, Mastercard, Apple Pay, American Express and cash payments.


Ticket + Refund policy

  1. In the event of a cancelled show or rescheduling of an event, only the face value of the ticket will be refunded.
     

  2. Should the venue or the headline act cancel a show, the customer is only entitled to a refund of the ticket price only and not the booking fee. 
     

  3. Tickets are non-refundable or transferable unless an event is cancelled or rescheduled.
     

  4. Title to the ticket remains with the venue until payment has been received in full. 
     

  5. The venue management accepts no responsibility for acts of wilful endangerment, negligence or injuries caused thereby to yourself or other patrons whilst on our premises. 
     

  6. If an event is rescheduled refunds will only be available until 48 hours before the rescheduled date. 
     

  7. Ticket holders consent to filming and sound recording as members of the audience.
     

  8. Neither the venue nor ticket agents will be responsible for lost or stolen tickets.
     

  9.  The Brewery Yard Club reserve the right to change the venue of an event without being grounds for a refund.
     

  10. In the unlikely event that you need to evacuate the building due to a fire alarm or any other reason The Brewery Yard Club will not be liable for any loss, damage to property or provide compensation or reimburse any food and drink.

    We look forward to seeing you soon!

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